About

ABOUT

CUSTOMER EXPERIENCE EXCELLENCE

SHANE SMITH

Shane is a SaaS and Customer Experience veteran of over 20 years. He pivoted from a deep software engineering background where he targeted ICBMs for the USAF. After, he has spent his corporate career targeting customer friction delivering excellent CX and increased revenue, lower OPEX, and increased cash flow while “scaling white glove customer experience.”
His practical approaches have earned distinguished industry recognitions, including the: TSIA Customer Success Star Award, Stevie Customer Success Award, and Service Strategies Support Center Practices Certification.
Shane has built and scaled Support and Service organizations ranging from 20k to 1.4b. He’s led global operations and delivery with small and large software companies, increasing GRR, NRR, Cash Flow, CSAT, CX, EX and has brought multiple new customer revenue streams to market.
Select the fields to be shown. Others will be hidden. Drag and drop to rearrange the order.
  • Image
  • SKU
  • Rating
  • Price
  • Stock
  • Availability
  • Add to cart
  • Description
  • Content
  • Weight
  • Dimensions
  • Additional information
Click outside to hide the comparison bar
Compare