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Fractional Leadership

Fractional Leadership provides businesses the flexibility and access to Executive Customer Support & Service leadership on a retained basis.

Create and implement CX strategies to reach goals, develop and implement organizational structures, coach, and provide valuable guidance based on your business needs.

Ideal for businesses that need a bridge to high-level Customer Support and Service leadership without bearing the financial burden of a full-time executive.

Professional Coaching

For businesses and leaders that want to accelerate their leadership growth trajectory with Hands-On coaching.

If you want to be told what you already know, this is not the coaching for you. If you want to roll up your sleeves and partner and solve unique challenges together, then yes.

“Hands-On” means we roll up our sleeves – data analysis, planning, financial prep, capacity planning, mapping, etc…

Individually tailored and draws on deep experience in leadership development, organizational change, and domain expertise.