Customer Support CSAT Hack

You’ve heard of “The Peak-End Rule”
But do you apply it?

This is a positively impactful trick/add to the back of Support’s Case Resolution Process. 

PS – Sometimes, staff hesitate to adopt this (in case the customer has more questions.) Rarely, happens. Give it a go and see for yourself.

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Hello – I’m Shane. Propel Growth and Perfect Your CX: Unlock Growth and Retention with Customer Experience Excellence! DM me to know more!