March 2024 – Everetics

Surveys – Stop Conflating Data with Context

Post author:Shane Smith
Post published:March 29, 2024
Post category:Blog Business Video & Tips
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Surveys - Stop Conflating Data with Context https://www.youtube.com/watch?v=NNPVvCdJ-EYLet's stop the silly with NPS, CSAT, & CES surveys EVERY piece of customer feedback is a gem. Let's stop conflating data with…

Support Backlog Management “Hack” – A Time-Based Approach

Post author:Shane Smith
Post published:March 29, 2024
Post category:Business Video & Tips
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Support Backlog Management "Hack" - A Time-Based Approach https://youtu.be/n4Qgfx5iN-EFor decades, most Customer Support and Services have managed backlog using only one dimension - the number of inquiries. Add this dimension,…