Focus On Your Strengths

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The Customer Recovery Paradox

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Customer Success & Customer Support

Customer Success & Customer Support https://youtu.be/lvJ4DsrmGzI CX/Support/Service/Success Leaders –Too busy? This …

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Communication Strategies for Customer Experience Leaders

Communication Strategies for CX Leaders https://www.youtube.com/watch?v=vSOiUr6Jjws If you’re in Customer Support, …

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Surveys – Stop Conflating Data with Context

Surveys – Stop Conflating Data with Context https://www.youtube.com/watch?v=NNPVvCdJ-EY Let’s stop the …

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Support Backlog Management “Hack” – A Time-Based Approach

Support Backlog Management “Hack” – A Time-Based Approach https://youtu.be/n4Qgfx5iN-E For decades, …

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