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How to Run an Good Staff Meeting (without wasting everyone’s time)

How to Run A Good Staff Meeting (without wasting everyone’s time) …

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1

5 Life Lessons I Learned Working and Leading Customer Service Organizations

5 Lessons I Learned Leading Customer Service Organizations https://youtu.be/jEufAdN2rzE Feeling like …

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2

Customer Escalations? Breakthrough Your Backlog!

Customer Escalations? Breakthrough Your Backlog! https://youtu.be/PhnOQuz2SWY THE PRO TIP for Customer …

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6

Customer Escalations – A Management “Active Listening” Hack

Customer Escalations – A Management “Active Listening” Hack https://youtu.be/qywHKGV_xf4 Less is …

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7

Support -> Customer Satisfaction Hack

Customer Support CSAT Hack https://youtu.be/oRI3TaSk6FY You’ve heard of “The Peak-End Rule”But …

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5

How To Take Control Of Your Support Backlog and Escalations

How To Take Control Of Your Support Backlog and Escalations https://youtu.be/BFkJdzxazrQ …

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8

2023 Customer Satisfaction S***ed

2023 Customer Satisfaction S***ed – AI Chatbots Didn’t Help… https://youtu.be/pPX6Kwf_dqI If …

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9

Time Management

The Impact of Poor Time Management https://youtu.be/ijjlnbkZ9i0 It’s easier said than …

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Measures-of-Success

Measures of Success

Measures of Success https://youtu.be/WJxFtvcmb9c Do your processes have this one simple …

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StrengthsVsWeaknesses

Focus On Your Strengths

Focus On Your Strengths https://youtu.be/WrhjPoZ8Bz0 If you are just fixing things …

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CustomerRecoveryParadox

The Customer Recovery Paradox

The Customer Recovery Paradox https://youtu.be/RpzS6rXQolU Customer Recovery. Talk about a paradox! …

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Customer-Success-and-Loyalty

Customer Success & Customer Support

Customer Success & Customer Support https://youtu.be/lvJ4DsrmGzI CX/Support/Service/Success Leaders –Too busy? This …

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