How to Run an Good Staff Meeting (without wasting everyone’s time)
😥 😳 How We Screwed Up and Fixed Support in 2000, and Why We Need To Do It Again in 2024 💣 https://youtu.be/ZWkxT6H-9BgI'm not against AI, far from it. But…
How to Run an Good Staff Meeting (without wasting everyone’s time)
How to Run A Good Staff Meeting (without wasting everyone's time) https://youtu.be/OnusvnstzPEDo you or your team spend countless hours preparing for weekly staff meetings? Does taking notes feel like a…
5 Life Lessons I Learned Working and Leading Customer Service Organizations
5 Lessons I Learned Leading Customer Service Organizations https://youtu.be/jEufAdN2rzEFeeling like a punching bag?Struggling to stay positive at work?Is customer service a dead-end job?New to customer service and freaking out?This video…
Customer Escalations? Breakthrough Your Backlog!
Customer Escalations? Breakthrough Your Backlog! https://youtu.be/PhnOQuz2SWYTHE PRO TIP for Customer Escalationsand Customer Backlog Management.And... It has a name.YES. It really is just that easy.PS - To my fellow Support &…
