How to Run an Good Staff Meeting (without wasting everyone’s time)
😥 😳 How We Screwed Up and Fixed Support in 2000, and Why We Need To Do It Again in 2024 💣 https://youtu.be/ZWkxT6H-9Bg I’m not
How to Run an Good Staff Meeting (without wasting everyone’s time)
How to Run A Good Staff Meeting (without wasting everyone’s time) https://youtu.be/OnusvnstzPE Do you or your team spend countless hours preparing for weekly staff meetings?
5 Life Lessons I Learned Working and Leading Customer Service Organizations
5 Lessons I Learned Leading Customer Service Organizations https://youtu.be/jEufAdN2rzE Feeling like a punching bag?Struggling to stay positive at work?Is customer service a dead-end job?New to
Customer Escalations? Breakthrough Your Backlog!
Customer Escalations? Breakthrough Your Backlog! https://youtu.be/PhnOQuz2SWY THE PRO TIP for Customer Escalationsand Customer Backlog Management.And… It has a name. YES. It really is just that
Customer Escalations – A Management “Active Listening” Hack
Customer Escalations – A Management “Active Listening” Hack https://youtu.be/qywHKGV_xf4 Less is more! When it comes to managing and leading Customer Escalations, there can be a
Support -> Customer Satisfaction Hack
Customer Support CSAT Hack https://youtu.be/oRI3TaSk6FY You’ve heard of “The Peak-End Rule”But do you apply it? This is a positively impactful trick/add to the back of
