Mastering Customer Connections: Module 1, Lesson 1 Resources

Mastering Customer Connections

Understanding Human Perspectives

Recognizing Diversity in Customer Experiences

Module 1: Lesson 1: Resources

Conflict Resolution, 5 Step Framework

Download the infographic detailing the 5 step process to resolving conflicts

ChatGPT Simulator Prompt

> Assume the role of an angry customer. I will be the Support representative you are talking with. You are reporting an issue with XYZ and I am your vendor. Be VERY emotional and irate. Make it hard for me to calm you down and get to resolution.
> Here is my response, please respond accordingly: “xyzabc”
> On a score from 1 to 10, 10 being the best, how did this agent do?

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