Measures of Success
Measures of Success https://youtu.be/WJxFtvcmb9cDo your processes have this one simple element?Success Criteria
Measures of Success https://youtu.be/WJxFtvcmb9cDo your processes have this one simple element?Success Criteria
Focus On Your Strengths https://youtu.be/WrhjPoZ8Bz0If you are just fixing things - you're doing it wrong. Our "Negativity Bias" is a curse and it affects business, too. ESPECIALLY when leading teams.…
The Customer Recovery Paradox https://youtu.be/RpzS6rXQolUCustomer Recovery. Talk about a paradox! Literally...We have all experienced something like this before. Unfortunately, things happen all the time. But, next time you get that customer call,…
Customer Success & Customer Support https://youtu.be/lvJ4DsrmGzICX/Support/Service/Success Leaders -Too busy? This is time you need to invest. Deliberately. Right now. Start building crucial dividends, figuratively and literally. 2024 is your year.…
Communication Strategies for CX Leaders https://www.youtube.com/watch?v=vSOiUr6JjwsIf you're in Customer Support, Customer Service, or Customer Success, your internal communication effectiveness can make or break your career. Next time you are having a…