Customer Success & Customer Support https://youtu.be/lvJ4DsrmGzI CX/Support/Service/Success Leaders –Too busy? This …
Communication Strategies for CX Leaders https://www.youtube.com/watch?v=vSOiUr6Jjws If you’re in Customer Support, …
Surveys – Stop Conflating Data with Context https://www.youtube.com/watch?v=NNPVvCdJ-EY Let’s stop the …