Customer Escalations - A Management "Active Listening" Hack https://youtu.be/qywHKGV_xf4Less is more! When it comes to managing and leading Customer Escalations, there can be a delicate balance between not knowing enough…
Customer Support CSAT Hack https://youtu.be/oRI3TaSk6FYYou've heard of "The Peak-End Rule"But do you apply it?This is a positively impactful trick/add to the back of Support's Case Resolution Process. PS - Sometimes, staff…
How To Take Control Of Your Support Backlog and Escalations https://youtu.be/BFkJdzxazrQ"I need more headcount!!!!"- No If you are a Customer Support or Service leader, you already know how constrained things…
2023 Customer Satisfaction S***ed - AI Chatbots Didn't Help... https://youtu.be/pPX6Kwf_dqIIf you say something enough,it makes it true - right?There were many interesting findings inthe renowned '24 CSAT Index Report.From.Real.Customers.Good news…
The Impact of Poor Time Management https://youtu.be/ijjlnbkZ9i0It's easier said than done. But perhaps the most important to get right? Time ManagementOtherwise, what is the point? There's no silver bullet except to just…
