How to Run an Good Staff Meeting (without wasting everyone’s time)
😥 😳 How We Screwed Up and Fixed Support in 2000, …
How to Run an Good Staff Meeting (without wasting everyone’s time)
How to Run A Good Staff Meeting (without wasting everyone’s time) …
5 Life Lessons I Learned Working and Leading Customer Service Organizations
5 Lessons I Learned Leading Customer Service Organizations https://youtu.be/jEufAdN2rzE Feeling like …
Customer Escalations? Breakthrough Your Backlog!
Customer Escalations? Breakthrough Your Backlog! https://youtu.be/PhnOQuz2SWY THE PRO TIP for Customer …
Customer Escalations – A Management “Active Listening” Hack
Customer Escalations – A Management “Active Listening” Hack https://youtu.be/qywHKGV_xf4 Less is …
Support -> Customer Satisfaction Hack
Customer Support CSAT Hack https://youtu.be/oRI3TaSk6FY You’ve heard of “The Peak-End Rule”But …
How To Take Control Of Your Support Backlog and Escalations
How To Take Control Of Your Support Backlog and Escalations https://youtu.be/BFkJdzxazrQ …
2023 Customer Satisfaction S***ed
2023 Customer Satisfaction S***ed – AI Chatbots Didn’t Help… https://youtu.be/pPX6Kwf_dqI If …
Time Management
The Impact of Poor Time Management https://youtu.be/ijjlnbkZ9i0 It’s easier said than …
Measures of Success
Measures of Success https://youtu.be/WJxFtvcmb9c Do your processes have this one simple …
Focus On Your Strengths
Focus On Your Strengths https://youtu.be/WrhjPoZ8Bz0 If you are just fixing things …
The Customer Recovery Paradox
The Customer Recovery Paradox https://youtu.be/RpzS6rXQolU Customer Recovery. Talk about a paradox! …
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